AKSULIT OY'S GENERAL TERMS OF DELIVERY
1. Contact details
Aksulit Oy ("Aksulit Oy" or "the Company")
Business ID 1827049-8
Laukaantie 4
40320 Jyväskylä
Contact person:
Joonas Puoliväli
+ 358 (0)40 8420 380
joonas.puolivali@aksulit.com
2. Object of supply and service
Aksulit Oy provides products, services, and ICT software solutions for various logistical needs in the industry. These general terms and conditions of supply define the company's responsibilities and obligations regarding the products, services, and ICT services supplied.
In principle, Aksulit Oy sells products and services to companies. If the customer is a consumer, the provisions of the Consumer Protection Act also apply.
Aksulit Oy has the right to specify or modify these terms of delivery by written notices, which are binding on the subscriber after their notification.
3. Prices and payment terms
Aksulit Oy's prices are indicated according to the product-specific price information given in the offer or in the online shop. Value-added tax (VAT) will be added to all prices quoted.
Business customers may pay by e-invoice. The payment term for e-invoices is 7 days net, unless otherwise agreed.
In addition, orders placed in Aksulit Oy's online shop can be paid using the payment options offered by Klarna (invoice, card, online bank). The terms of payment are governed by Klarna's General Terms of Service.
4. Delivery time and cost of products
You can send your purchase order to myynti@tunnistekauppa.fi or order products or services online. Aksulit Oy is not committed to the order until the customer has received an order confirmation.
The delivery time or estimated delivery time for ICT and other services will be indicated in the offer.
Products in Aksulit Oy's own stock will be dispatched as agreed once the order has been entered into the system. The general delivery time for products is four (4) working days. Some products are delivered directly from a remote warehouse (wholesaler or manufacturer), in which case the delivery option is indicated as "delivered from remote warehouse" or "delivered from remote warehouse (express)".
Delivery options:
Standard delivery (2-5 working days)
Express delivery (1-3 working days)
Pick up from the warehouse (to be agreed in advance).
Delivery charges are indicated on the order form.
Free delivery charges for orders over 100 EUR are only valid for e-commerce orders delivered to Finland!
5. Warranty conditions
Products are covered by a guarantee issued by the manufacturer or importer. It is the buyer's responsibility to consult the manufacturer's warranty conditions in the user manual or on the manufacturer's website before using the product.
Warranty repair must be agreed with Aksulit Oy before submitting the product for possible warranty service. For warranty repair to be carried out, the customer must deliver the product, at his own expense, to the company's office in Jyväskylä or another location designated by Aksulit Oy for evaluation and warranty repair. After the warranty repair, the product can be collected from the same place.
Other services or ICT software are not covered by a separate warranty, but the company will ensure that the software functions by the contractual relationship between the customer and the company.
6. Return of the product and cancellation of the order
Business customers do not have the right to return products.
Consumer customers have a 14-day right of return on stock products ordered from Aksulit Oy's online shop.
The right of return does not apply to products specifically tailored for the customer, which cannot be resold after use. Such products include, for example, tags that have been programmed or printed.
The product to be returned must be unused and in its original packaging. Returns must always be agreed separately with the seller. The customer is responsible for the cost of the return.
7. Intellectual property rights
The ICT services provided by Aksulit Oy and the related codes and graphic elements with their updates are protected by copyright law. Copyright in the service and its content belongs exclusively to Aksulit Oy or its licensors. The anonymous mass data generated by the services is the property of Aksulit Oy and the company is free to use the data, for example in its product development.
The service provided by Aksulit Oy may contain other intellectual property rights, such as trademarks, patents, design rights and trade secrets. These rights belong to the company or its licensors.
Aksulit Oy does not assign or transfer to the user any intellectual property rights or rights in bulk data, unless otherwise expressly agreed. The User shall only be granted limited access to the Service in accordance with these Terms.
The information on software products contained in the ICT Service may contain copyrighted or trademarked material. This material belongs to the supplier of the software concerned.
8. The customer's duty of cooperation
Aksulit Oy provides its customers with customised ICT solutions, which require cooperation and contribution from the customer in order to be delivered on time and in high quality.
Firstly, the customer must provide documented specifications by the agreed deadline to ensure the functionality of the software. In addition, the customer must carry out trial operations to the extent necessary to provide a customised service.
Failure on the part of the customer to comply with this obligation may, at worst, be considered a material breach of contract.
9. Termination and withdrawal of service
Aksulit Oy provides ongoing services, for which the contract of engagement is of indefinite duration. Such contracts may be terminated and cancelled in accordance with the following conditions.
The Client has the right to terminate the Assignment Agreement by giving three (3) months' notice. Aksulit Ltd may terminate the contract by giving six (6) months' notice. Termination of the contract must be made in writing.
In addition, Aksulit Oy shall in all circumstances have the right to terminate the contract in the event of material breach of contract by the customer. A material breach of contract is considered to be, for example, repeated or substantial late payments.
In the event of termination of the contract, Aksulit Oy shall be entitled to recover all costs incurred up to that point and the full cost of the project.
10. Annexes and order of precedence
These Terms of Delivery, together with the contract of delivery or commission or the order confirmation, form a coherent whole. In the event that the above-mentioned documents contain terms and conditions that differ from these Terms of Delivery, such differing terms and conditions shall prevail.
As far as ICT services provided by Aksulit Ltd are concerned, the contract shall also include the following annexes:
1) IT2022 UCP - Specific conditions for the supply of information systems and customised software.
2) IT2022 EHK - Specific conditions for the processing of personal data
3) IT2022 YSE - General conditions of contract
For the sake of clarity, the IT2022 terms and conditions are subject to a separate licence and may not be used in other contracts without the appropriate licence.
11. Data protection
Aksulit Oy complies with data protection legislation in the processing of personal data. The company's privacy policy is available at www.tunnistekauppa.fi/l/privacy.
12. Limitation of liability
Aksulit Oy's liability for delivery is limited in all circumstances to direct damage and up to the price of the delivered product or service, exclusive of VAT.
In the case of a service provided on a continuous basis, the maximum amount of liability shall be the equivalent of three (3) months' invoicing free of VAT.
For ICT services, Aksulit Ltd's liability shall be determined in accordance with the general IT2022 terms and conditions.
13. Applicable law and dispute resolution
Ordering agreements under these Terms and Conditions shall be governed by Finnish law, excluding the rules on conflict of laws and, in relation to international trade, by the provisions of the United Nations Convention on Contracts for the International Sale of Goods (CISG).
Any dispute arising out of the interpretation of these Terms of Delivery or any other contractual document relating to the delivery shall be settled by negotiation between the parties. If no agreement can be reached in the negotiations, disputes will ultimately be settled by the District Court of Central Finland.